Privacy Policy 11500 — How We Protect Your Data
Your privacy is a priority at 11500. This policy transparently explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Effective date: January 2026. By using the 11500 platform, you agree to this privacy policy.
What information do we collect from you?
11500 collects several categories of information when you register and use our platform. This includes:
- Account information: Full name, email address, phone number, date of birth, and encrypted password provided at registration.
- Identity verification information: A copy of your identity card or passport may be requested for account verification (KYC) purposes prior to withdrawal processing.
- Device and browser information: Device type, operating system, web browser version, IP address, and other technical data collected automatically when you access the 11500 platform.
- Payment information: Records of deposit and withdrawal transactions in MYR (RM). We do not store full bank card details — all transactions are processed through recognised payment providers.
- Usage data: Records of on-platform activity, including games played, betting markets browsed, session duration, and user preferences.
- Cookies and tracking data: Information collected through cookies and similar tracking technologies to enhance the user experience.
How is your information used?
Information collected by 11500 is used for the following purposes, all of which are directly related to delivering our platform services:
- Account management: Processing registrations, verifying identities, and enabling secure login to your account.
- Transaction processing: Processing deposits and withdrawals in MYR accurately and securely using local payment methods such as FPX and Touch 'n Go.
- Platform improvements: Analysing usage patterns to improve the functionality, performance, and interface of the 11500 platform for users in Malaysia.
- Service communications: Sending account-related notifications, security updates, transaction confirmations, and relevant promotional updates (if you have opted in to receive them).
- Legal compliance: Fulfilling legal obligations, including anti-money laundering (AML) requirements and user age verification.
- Platform security: Detecting and preventing fraudulent activity, account misuse, and any other security threats to the 11500 system.
Cookie usage and session tracking
The 11500 platform uses cookies — small text files stored on your device — to ensure a smooth and secure user experience. The types of cookies we use include:
- Essential cookies: Required for core platform functions such as maintaining login sessions and account security. Cannot be disabled.
- Performance cookies: Collecting anonymised data on how users interact with the platform to help us identify technical issues and improve the experience.
- Preference cookies: Saving your preferences such as language and display settings so you don't have to reconfigure them on every visit.
You can manage or disable cookies through your web browser settings, though this may affect certain features on the 11500 platform.
How is your data stored and protected?
The security of your personal data is a top priority at 11500. We apply appropriate technical and organisational measures to protect your information against unauthorised access, modification, disclosure, or destruction.
The protective measures we have in place include:
- Data encryption in transit using industry-standard TLS/SSL protocols.
- Account passwords are stored in hashed form that cannot be read by any party, including 11500 staff.
- Access to user data is restricted to staff who need it to carry out their responsibilities.
- Continuous system monitoring to detect suspicious activity or intrusion attempts.
Your data is retained for as long as your account remains active and for any period required by applicable law. Once your account is closed at your request, we will delete or anonymise your personal data within a reasonable timeframe, unless a legal obligation requires us to retain it longer.
Third-party data sharing & user rights
Sharing Information with Third Parties
11500 does not sell or rent your personal data to any third party for marketing purposes. We only share your information in the following limited circumstances:
- Service providers: We work with payment providers, identity verification services, and technical infrastructure providers necessary to operate the platform. All are bound by strict confidentiality agreements.
- Legal requirements: Where required by law, court order, or a competent authority, we may be obligated to disclose certain information.
- Right to protection: In cases of fraud or serious security threats, we reserve the right to share necessary information to protect the rights and safety of other users and the 11500 platform.
Your Rights as a User
As a user of the 11500 platform, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You can update any inaccurate information through your account settings or by reaching out to our support team.
- Right to erasure: You may request the deletion of your personal data, subject to applicable legal obligations.
- Right to object: You may object to the processing of your data for specific purposes, such as marketing communications.
To submit any privacy-related requests, or if you have questions about how we handle your data, please contact the 11500 support team at [email protected]. You may also refer to our FAQ for further information. Any changes to this privacy policy will be published on this page with the latest update date, and your continued use of the 11500 platform after such changes constitutes your acceptance of the updated policy.
Have questions about your privacy at 11500?
Contact us at [email protected] or visit our FAQ for quick answers. Ready to get started? Create an account and enjoy a safe betting experience with 11500.